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Public Relations for Security Officers
Lesson 1
Understanding Diversity
Related Terms and Concepts
A Brief History
The Equal Employment Opportunity Commission (EEOC)
A Legal Overview
Lesson 2
Understanding Stereo Types
Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means
Lesson 3
Breaking Down the Barriers
Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes
Lesson 4
Verbal Communication Skills
Listening and Hearing; They Aren’t the Same Thing
Listening Skills
Barriers to Effective Listening
Communication at Meetings
Using an Interpreter
Asking Questions
Open Questions
Clarifying Questions
Closed Questions
Communicating With Power
Ten Tips for Communicating With a non-Native English Speaker
Seven Suggestions for Communicating with a Person who is Hearing Impaired
Voice
New Lecture
Lesson 5
Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
Eye Contact
Posture
Gestures
It’s Not What You Say; It’s How You Say It
Listening and Hearing; They Aren’t the Same Thing
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